Research Aims: The objective of this study is to describe how the Indonesian public perceives the government’s utilization of social media as a tool for public accountability. Design/methodology/approach: This research applies a quantitative descriptive approach and utilizes an online questionnaire distributed to Indonesian citizens. Research Findings: The descriptive results reveal a high degree of agreement of presence and transparency. Public also perceived a positive moderate degree of engagement, responsiveness, accountability, and trust on government social media. This neutral to positive outcome suggests that there is certainty among respondents in clearly defining the current state of participatory social media usage between the government and citizens. Theoretical Contribution/Originality: While there are limited comprehensive studies in Indonesia, this study uses descriptive data from an Indonesian context on government social media for accountability. This study contributes to a better understanding of the perspectives of various key stakeholders and helps establish a strategic framework for the effective use of social networking sites by the Indonesian government. Research limitation and implication: The use of convenience sampling means the results may not accurately reflect the views of a wider cross-section of the community. The implication is that the Indonesian government needs to fully leverage social media to engage citizens in designing and delivering more effective and cooperative services. This calls for practical guidance to help Indonesian government agencies enhance their use of social media for citizen engagement.
Priyambodo et al. (Thu,) studied this question.