Culture happens in big and small ways in organizations. Leaders at any level can be culture builders by finding ways to link their company’s “big-C” culture — its official set of values — with the “small-c” culture that plays out in daily patterns of interaction. In a study of one Fortune 100 company, managers who were attentive to both the culture of the entire organization and the more narrow culture within their span of influence saw better retention numbers and team performance.
Harrison et al. (Thu,) studied this question.