Purpose The purpose of this study is to investigate and synthesise the key drivers influencing FinTech adoption globally, highlighting how FinTech has revolutionised the worldwide financial landscape by redefining service provision, business processes, and customer engagement. Design/methodology/approach This research extracts studies from Scopus literature, spanning 2019–2023, to uncover and synthesise the drivers of FinTech adoption factors. Academic rigour was established by including only peer-reviewed journal articles, which were screened using rigorous inclusion criteria, allowing 16 articles to be included. Findings The results suggest that adoption is influenced by trust, perceived usefulness, ease-of-use, social influence, financial literacy, regulatory support and perceived risk among others. Predominant theoretical lenses included TAM and UTAUT. Originality/value The study also suggests that there are contrasting factors in developed and developing countries, where financial inclusion and government initiatives drives wallets adoption in the latter, while data security and consumer convenience does so with the former. By synthesising disparate evidence, the review provides a higher-order construct of FinTech adoption in different regions of the world addressing interests for scholars as well as policy and industry communities.
Rajpal et al. (Tue,) studied this question.