Transforming lives through inclusive open and distance education: a phenomenological study of learner narratives

Purpose This study explores the transformative impact of open and distance education (ODE) on the lived experiences of learners at Anadolu University, one of the world's largest ODE universities. Design/methodology/approach Adopting a qualitative phenomenological approach, this research draws on the narratives of 953 learners to examine how the ODE experience affects the personal, professional and social dimensions of their lives. Findings The findings revealed four overarching themes: being a lifelong learner, turning dreams into reality, starting a new career and overcoming disabling conditions. Learners reported benefits ranging from intellectual and personal growth to overcoming sociocultural, financial and physical barriers to higher education. The results further demonstrate how ODE contributes to individual empowerment, social equity and human development by widening access to higher education among non-traditional and underserved populations. Originality/value This study highlights the significance of learner-centered, inclusive and flexible educational models in advancing lifelong learning and supporting the broader goals of sustainable development. By giving voice to learners' experiences, this study contributes to a deeper understanding of the value and potential of ODE in transforming lives and fostering inclusive educational environments.