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February 2, 2026Open Access

Influence of Records Management on Service Delivery in the Public Sector in Nigeria; A Study of Immigration Department, Awka, Anambra State

ACAFUECHETA EDITH CHIBUGO PCPROF. NWANKWO BASIL CHUKWUEMEKANnamdi Azikiwe University

Key Points

The research aims to explore the effects of records management practices on service delivery in the Immigration Department.
Survey approach using purposive sampling technique for selection.
Structured questionnaire designed to gather views on records management.
Data analyzed using frequency counts, percentages, mean scores, Pearson Correlation, and Chi-square analyses.
A significant relationship exists between records management practices and service delivery.
Effective records management contributes to improved transparency and accountability in the immigration sector.

Abstract

Abstract: The delivery of service in immigration department relies on its ability to manage records through a good record management practice. This study examines the influence of record management on service delivery in the immigration Department, Awka, Anambra state. The objectives were to ascertain the effects of records management practices on service delivery Immigration Department, Awka, Anambra state and establish record management practice that enhance effective service delivery in Immigration Department, Awka chapter, Anambra state. The study adopted a survey approach and purposive sampling technique for sample selection. Structured questionnaire was employed specifically designed to solicit their view about the study and analyse the scoring response. Frequency counts, percentage and mean scores were used to answer the research questions while inferential statistics such as Pearson Correlation coefficient and Chi-square analyses was adopted to test hypotheses at a 0.05 level of significance. Findings of the study were that there is a relationship between record management practices and service delivery of Federal Polytechnics in South-East Nigeria and record management practices have significant contributions on the transparency and accountability of Federal Polytechnics in South-East Nigeria. Keywords: Record, Record Management, Service Delivery, Transparency and Accountability. Title: INFLUENCE OF RECORDS MANAGEMENT ON SERVICE DELIVERY IN THE PUBLIC SECTOR IN NIGERIA; A STUDY OF IMMIGRATION DEPARTMENT, AWKA, ANAMBRA STATE Author: AFUECHETA EDITH CHIBUGO, PROF. NWANKWO BASIL CHUKWUEMEKA International Journal of Social Science and Humanities Research ISSN 2348-3156 (Print), ISSN 2348-3164 (online) Vol. 14, Issue 1, January 2026 - March 2026 Page No: 79-87 Research Publish Journals Website: www.researchpublish.com Published Date: 29-January-2026 DOI: https://doi.org/10.5281/zenodo.18416969 Paper Download Link (Source) https://www.researchpublish.com/papers/influence-of-records-management-on-service-delivery-in-the-public-sector-in-nigeria-a-study-of-immigration-department-awka-anambra-state

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