Experience of dignified care among hospitalized patients: a phenomenological study

The problem of undignified care is troublesome, especially in low- and middle-income nations. Patients are more likely to lose their dignity when they need to be admitted to the hospital. Dependency during hospitalizations poses a threat to patients’ dignity, in particular when it comes to personal care. Dignified care enhances overall patient well-being, satisfaction, psychological comfort, and confidence. Even though it is necessary, little is known about dignified care in Ethiopia, particularly in Jimma. Analyzing dignified care, therefore, helps healthcare providers and program managers design better strategies. To explore the experience of dignified care among adult patients admitted to Jimma Medical Center, southwestern Ethiopia, from June 1–30, 2023. A qualitative phenomenological study design was employed. A qualitative phenomenological study design was employed among six key informants and thirteen patients. Purposive sampling techniques were utilized to recruit study participants. Data were collected through semi-structured, in-depth interviews from June 1–30, 2023. The rigor criteria outlined by Lincoln and Guba (1985), namely credibility, transferability, dependability, and conformability, were used to enhance the trustworthiness of the findings. Thematic analysis was conducted using ATLAS-ti 7.1 version software. Six themes were identified: communication, privacy, respect, autonomy, care provider factors, and organizational factors. Dignity was preserved when patients were treated with respect, communication was effective, privacy was protected, and patients were involved in their care. Dignified care also required providers to have adequate knowledge, a favorable attitude, and ethical commitment, supported by strong organizational backing and resources. Therefore, a concerted effort from all health professionals and administrators is essential to consistently deliver and enhance dignified care. This study provides critical insights into dignified care for hospitalized adults in Ethiopian hospitals, serving as a foundational resource to guide future research and the development of practical interventions and national strategies. Keywords Adult patient, Dignity, Dignified care, Qualitative, Jimma medical center