Mobile Payment Systems in Urban Porters Association: A Microfinance Provider Intervention Study for Financial Inclusion in Dar es Salaam, Tanzania

Urban porters in Dar es Salaam, Tanzania face significant financial challenges related to irregular earnings from their daily work. Microfinance providers are seeking innovative ways to enhance financial inclusion among this group through mobile payment systems. A mixed-methods approach was employed, including quantitative surveys to measure financial inclusion rates and qualitative interviews to understand user experiences and perceptions. Data collection took place over a six-month period. Among the surveyed participants, 75% reported an increase in their ability to save money through mobile payments, with a notable theme of reduced cash handling risks identified as a key benefit. The introduction of mobile payment systems has significantly improved financial inclusion rates among urban porters, though challenges such as high initial costs and technical literacy barriers persist. Further training on the use of mobile payments should be provided to address remaining user concerns. Microfinance providers could consider subsidizing or offering low-interest loans for hardware purchases. The maintenance outcome was modelled as Y₈ₓ=₀+₁X₈ₓ+uᵢ+₈ₓ, with robustness checked using heteroskedasticity-consistent errors.