Abstract This study examined the effect of employee satisfaction on performance of Benue State civil servants, Nigeria, focusing on the impact of compensation, promotion, and work environment. Herzberg’s Two-Factor Theory (1959) served as the theoretical foundation. A survey research design was adopted, with a population of 14,966 civil servants. Data were collected via an adapted questionnaire. Analysis was conducted using multiple regression in SPSS Version 27. The findings indicate a strong positive association between employee satisfaction and performance (R = 0.744), with employee satisfaction explaining 59.9% of performance variance (R² = 0.599). Compensation and work environment significantly and positively influence performance, while promotion, as currently practiced, has a negative effect, likely due to perceived unfairness or lack of transparency. The study concludes that enhancing compensation, improving workplace conditions, and implementing merit-based promotion policies are essential for boosting performance. Recommendations include competitive salary structures aligned with economic realities, merit-based promotion systems, and strengthened workplace safety measures to create a secure and motivating environment.
AONDOKIGHIR et al. (Fri,) studied this question.
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