Consumers' experiences with and outcomes from Better Access: Results from a national survey. | Synapse
March 6, 2026
Consumers' experiences with and outcomes from Better Access: Results from a national survey.
Key Points
This research aims to evaluate consumer experiences and outcomes associated with the Better Access program.
Conducted a national survey among consumers using Better Access.
Collected data on satisfaction and perceived benefits of the program.
Analyzed responses to assess affordability concerns.
Most consumers report appreciating and benefiting from the Better Access program.
Affordability was highlighted as a significant issue for many consumers.
Abstract
In general, consumers who use Better Access appear to appreciate the programme and benefit from the care it provides. However, affordability remains an issue.