It happens to all of us daily. If they can’t obtain the information electronically, students, faculty, other staff, and outsiders come to our office or call or text or email us seeking help or information. And that's fine since registrars’ offices are the main academic records centers on campus. Students may want to know if an Incomplete grade had been changed. A faculty member may need to know a student's current schedule because of a classroom change. A parent may come in, or call, wanting to know what his daughter's GPA is. Or a staff member from one of the departments may need a student's phone number since they don’t have up‐to‐date information.
Richard Rainsberger (Tue,) studied this question.