The AI Chatbot for University Support is a web-based intelligent system designed to assist students and faculty by providing quick answers to academic and administrative queries. The chatbot uses Artificial Intelligence and Natural Language Processing (NLP) techniques to understand user questions and respond with relevant information in real time. It helps users easily access details related to exam schedules, results, attendance, fee structures, and other university services through a simple chat interface. The system reduces the need for manual support from administrative staff and minimizes delays in obtaining information. It provides continuous support to users by operating 24 hours a day and improving response efficiency. By automating common queries, the chatbot enhances communication between students and the university administration while creating a user-friendly digital support system.
S et al. (Sun,) studied this question.