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Performance Measurement in Service Businesses. | Synapse

March 18, 2026

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Performance Measurement in Service Businesses.

SMShane MoriarityUniversity of Oklahoma RLRonald J. Lewis

Key Points

The review aims to evaluate the concepts presented in the book on measuring performance in service industries.
Analysis of the main themes and frameworks provided by the book
Comparison of service performance metrics
Discussion of accountability and quality indicators
Highlights key metrics for effective performance measurement
Identifies challenges in applying these measurements in service contexts
Suggests improvements for better accountability in service businesses

Abstract

Abstract Reviews the book `Performance Measurement in Service Businesses,' by Fitzgerald et al.

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Cite This Study

Moriarity et al. (Fri,) studied this question.

synapsesocial.com/papers/69ba426d4e9516ffd37a2af2 https://doi.org/https://doi.org/10.2308/tar-9605305925

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

1Performance Measurement in the Public and Private Sectors.1988
2The Measurement of Corporate Social Performance.1978
3Performance Measurement, Evaluation, and Incentives.1993
4Performance Measurement: Emerging Practices in Cost Management.1998
5Performance Measurement of the Petroleum Industry.1980