Managerial Dynamics Shaping The Adoption Of Technology-Driven Banking And Deposit Services In India

The current paper intends to provide a comprehensive analysis of managerial dynamics in the adoption of technology-driven banking and deposit services in India. It includes an examination of the interplay of leadership capabilities, organizational readiness, and strategic decision-making. Through the meticulous examination of recent empirical research from 2021 to 2026, the current study aims to investigate the managerial dynamics in the adoption of technology-driven banking and deposit services in India. A Managerial-Technological Adoption Framework (MTAF) is suggested, in which strategic vision, operational execution, workforce readiness, and risk governance are distinguished. A significant capability gap in terms of leadership capability is revealed, where 27% of BFSI organizations feel prepared for AI-driven transformation, though 83% prioritize digital transformation. There has been a tremendous growth in the digital payments ecosystem, where transactions have grown nearly eleven-fold, and 57% prefer using UPI over cash. Banks are facing challenges in terms of legacy core banking technology, where they are suffering from technological debt. There is limited adoption of Account Aggregator due to fragmented implementation and user consent. The comparative evaluation of the four analytical dimensions of strategic leadership, workforce capability, technology infrastructure, and customer adoption indicates that for successful digital transformation, there needs to be a concomitant managerial focus on people, platforms, and processes. This, the findings indicate, for bridging India\\\'s \\\'Digital Divide\\\' requires a managerial reorientation.