The impact of digital technologies on the transparency and accessibility of public services: challenges and prospects for human rights

The article examines the transformation of public administration in the light of the digitization of services and their impact on transparency, accessibility, and human rights protection. It emphasizes the need to develop ontological models to organize data and processes, which will improve transparency and adaptability to the rapidly changing conditions of the digital society. The article discusses aspects such as the formulation of decision-making criteria, algorithms, procedural requirements, and the description of administrative procedures necessary for the provision of public services. The importance of streamlining and unifying operational procedures and regulations for further automation of management processes is also highlighted. The authors discuss the critical role of continuity and consistency in the process of creating and delivering public services and emphasize the importance of strict adherence to procedures and conditions for the successful digital transformation.