Balancing convenience and security: an analysis of customer perceptions and adoption of digital banking technologies in the UAE

Key Points

• The research investigates how customer perceptions affect the adoption of digital banking technologies in the UAE.
• Surveying customer perceptions regarding digital banking technologies
• Analyzing factors influencing the adoption of banking technologies
• Evaluating the balance between convenience and security in digital banking
• Security concerns are a major factor influencing customer adoption of digital banking.
• Customers prioritize security features over convenience when adopting new technologies.