The hospitality industry relies heavily on human resources, where service quality depends on employees’ attitudes, behaviours, and skills. Organizational culture shaped by shared values, beliefs, and norms plays a key role in influencing these factors.This paper explores the relationship between Training and Development (T&D) and organizational culture, emphasizing that T&D is not only a tool for skill enhancement but also a strategic mechanism for shaping culture. Based on Social Learning Theory and Schein’s Model of Organizational Culture, it explains how onboarding, continuous training, and leadership development act as channels for transmitting cultural values and building a strong service-oriented environment. The study finds that effective T&D programs improve employee commitment, reduce turnover, and align individual goals with organizational objectives, ultimately establishing training as a foundation for a resilient and guest-centric culture in the hospitality sector.
Geetha et al. (Thu,) studied this question.
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