This study explores the strategic role of Key Performance Indicators (KPIs) in enhancing Corporate Social Responsibility (CSR) strategies and community engagement within the airline industry. As airlines increasingly integrate CSR into their core business models, the adoption and refinement of KPIs have become crucial for measuring, managing, and reporting the impact of CSR activities. Through a mixed-methods research design, this paper investigates how KPIs can align CSR initiatives with broader business objectives, thereby improving sustainability outcomes, stakeholder trust, and competitive advantage. Findings from a comprehensive literature review, case studies, and comparative analysis reveal that KPIs are instrumental in operationalizing CSR strategies, enhancing transparency, and fostering stakeholder engagement. The study also offers practical recommendations for airline executives on developing KPI frameworks, enhancing reporting transparency, and leveraging technology for KPI management. Furthermore, it identifies future research directions, including the standardization of CSR KPIs, the exploration of emerging technologies in CSR measurement, and cross-sectoral comparisons. This research underscores the critical role of KPIs in ensuring the success of CSR strategies in the airline industry, providing valuable insights for advancing sustainable and socially responsible business practices.
MoghadasNian et al. (Sun,) studied this question.
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