ISO 9001:2015 has been a widely applied process for improving competitiveness globally, but its success has been mixed across sectors. Sensitizing higher education teaching staff on ISO 9001:2015 audit procedures and preparedness in the context of internationalization is crucial for ensuring robust quality management practices in academic institutions. This study sought to determine the current level of awareness and understanding among teaching staff regarding ISO 9001:2015 standards, audit procedures, and their relevance to internationalization; evaluate the institutional support and resources available for training, capacity building, and implementation; and assess the effectiveness of sensitization efforts in enhancing teaching staff's readiness for ISO 9001:2015 audits. Drawing on literature review and inputs from management systems certification experts, a quantitative survey was conducted at Maseno University. This paper presents findings and discusses their implications for improving quality management systems in the context of global academic competitiveness. The study also explores strategies for overcoming challenges in the adoption of ISO standards in higher education and suggests avenues for future research to foster internationalization.
Gulali Donald Indiya (Sat,) studied this question.
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