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This research investigates factors influencing employee turnover and evaluates retention strategies at Holiday Inn Chennai.

April 27, 2026Open Access

A Study on the Employee Attrition and Retention Strategies at Holiday Inn, Chennai

Key Points

This research investigates factors influencing employee turnover and evaluates retention strategies at Holiday Inn Chennai.
Descriptive research design with primary data collected from 100 employees via a structured questionnaire.
Statistical analyses including percentage analysis, Chi-Square testing, and Pearson's Correlation used to evaluate the data.
Focus on attrition drivers such as work-life balance, recognition, and career advancement opportunities.
70% of employees rated work-life balance as poor or very poor, impacting turnover intentions.
Chi-Square analysis revealed a significant association between retention preferences and strategy review frequency (chi-squared = 73.63, df = 16, p = 0.010).
There is a moderate-to-strong positive relationship between training adequacy and work-life balance satisfaction (r = 0.632, p < 0.01).

Abstract

Abstract: Employee attrition represents one of the most persistent and costly challenges confronting the global hospitality industry, where service delivery quality is inseparably linked to workforce stability and employee commitment. This study empirically examines the determinants of workforce turnover and evaluates the effectiveness of existing retention practices at Holiday Inn Chennai OMR IT Expressway, an InterContinental Hotels Group (IHG) brand property. Adopting a descriptive research design, primary data were gathered from 100 employees across multiple operational departments through a structured questionnaire. Statistical analysis encompassed percentage analysis, Chi-Square testing, and Karl Pearson's Correlation. The findings establish that poor work-life balance (70% rated it Poor or Very Poor), inadequate recognition (70% experience it rarely or never), and limited career advancement opportunities are the predominant attrition drivers, with 70% of respondents having actively considered resignation. Chi-Square analysis confirms a statistically significant association between retention preferences and strategy review frequency (chi-squared = 73.63, df = 16, p = 0.010). Correlation analysis reveals a moderate-to-strong positive relationship between training adequacy and work-life balance satisfaction (r = 0.632, p < 0.01). The study concludes that an employee-centric human resource strategy— incorporating flexible scheduling, structured recognition, career development pathways, and periodic strategy reviews — is essential for reducing attrition and sustaining competitiveness in the hospitality sector. Keywords: Employee attrition, retention strategies, hospitality industry, job satisfaction, work-life balance, Holiday Inn, turnover determinants, human resource management. Title: A Study on the Employee Attrition and Retention Strategies at Holiday Inn, Chennai Author: Thamarai Selvi M International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Vol. 14, Issue 1, April 2026 - September 2026 Page No: 176-182 Research Publish Journals Website: www.researchpublish.com Published Date: 21-April-2026 DOI: https://doi.org/10.5281/zenodo.19675408 Paper Download Link (Source) https://www.researchpublish.com/papers/a-study-on-the-employee-attrition-and-retention-strategies-at-holiday-inn-chennai

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Thamarai Selvi M (Tue,) studied this question.

synapsesocial.com/papers/69eefd9bfede9185760d4496 https://doi.org/https://doi.org/10.5281/zenodo.19675408

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