Smart Complaint Management System

This paper presents the design and implementation of a Smart Complaint Management System (SCMS) for universities integrated with a Parent Notification Module. Traditional complaint management systems in educational institutions are often inefficient, lack transparency, and fail to provide timely resolution. The proposed system introduces a centralized digital platform that enables students to submit complaints, track their status, and receive timely updates. Additionally, the system incorporates role-based access control, workflow automation, and real-time parent notifications to enhance accountability and communication. Experimental observations indicate improvements in complaint resolution time, system transparency, and stakeholder satisfaction. The proposed solution contributes to efficient grievance redressal and promotes better institutional governance.