The research focuses on documenting processes in import/export activities in a company based in Chennai that deals with medical devices. The influence of the above-mentioned factors on efficiency and costs is analyzed. Primary data was collected through a questionnaire from 50 professionals working in the areas of import/export, logistics management, procurement, and customs clearance from January to April 2026. Percentage Analysis, Chi-Square Test, One-Sample t-Test, Pearson Correlation Analysis, and One-Way ANOVA were used to analyze the relationship among the variables under study. From the above results, it is evident that Documentation Quality is the strongest determinant of Operational Efficiency (r = 0.763, p < 0.01). Cost Impact is highly correlated with both Operational Efficiency (r = 0.714) and Documentation Quality (r = 0.691). Six critical statements regarding documentation gave significant t-test results (p < 0.001), with averages ranging between 3.64 and 3.92 on a scale of five. The one-way ANOVA test revealed that the efficiency perception in documentation is an organisational rather than an individual characteristic (F = 1.316, p = 0.281). The study suggests the creation of an ERP/Trade Management System, compulsory pre-submission checklists, uniform SOPs, a compliance cell, regular quarterly training programs, and cost impact KPIs related to documentation efficiency to minimise unnecessary costs like demurrage, detention, CTC, and amendment costs.
N et al. (Fri,) studied this question.