This article presents a longitudinal analysis of Czech citizens’ attitudes toward e-Government services before and during the COVID-19 pandemic. Using two original surveys (n=611 in 2019, n=613 in 2021), the study examines whether support for digitalisation, awareness of digital tools, perceived benefit, and actual usage changed during the pandemic. While general support remained high in both years, findings show minimal change in public behaviour, with usage growing only modestly and awareness remaining low. Structural divides, especially by age, education, and digital literacy, largely persisted. The pandemic amplified existing engagement among some users but did not substantially transform underlying attitudes. The article concludes with recommendations for inclusion-focused policies, simplified service design, and strategic communication.
Bokšová et al. (Tue,) studied this question.