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The aim is to evaluate mechanisms for managing digital training programmes and to establish a digital literacy index.

May 25, 2026Open Access

Bridging the digital divide: measuring digital literacy

Key Points

The aim is to evaluate mechanisms for managing digital training programmes and to establish a digital literacy index.
Assessment of management processes for digital training programmes.
Development of a standardized data collection framework for measuring digital literacy.
Exploration of strategies for a G20 advisory body's contribution to data collection.
A flexible definition of digital literacy is proposed to adapt to the changing digital economy.
Recommendations for a nationally representative data collection strategy are provided.
Insights into business and user demands shaping digital skills development are discussed.

Abstract

To promote digital transformation, equal emphasis needs to be placed on digital skills development as to infrastructure development. Integral to investment in digital skills development is the subsequent management and evaluation of digital training programmes. This paper assesses mechanisms to ensure digital training programmes are adequately managed using a standardized data collection framework to measure an internationally accepted digital literacy index. Such an index must be defined by an agile definition of digital literacy responsive to the fluid nature of the digital economy. The paper also explores the extent to which a G20 advisory body may inform a nationally representative data collection strategy within the context of a data collection process that is cognizant of the evolving demands of businesses and users alike.

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