This study examines South Africa’s financial inclusion landscape, with a focus on how regulatory design, consumer capability, and community-based financial ecosystems shape equitable access to financial services. Despite sustained policy commitments, financial inclusion outcomes remain suboptimal, with approximately 3.9 million low-income adults lacking access to basic financial services such as savings and credit accounts. The paper contributes to the financial inclusion discourse by assessing whether government and regulatory institutions have enabled access for low-income groups or reinforced existing patterns of exclusion. Using a qualitative thematic analysis of academic literature, national policy documents, and regulatory frameworks, the study identifies key structural barriers and enabling factors influencing financial inclusion in South Africa. Adopting an institutional-capability approach, the analysis integrates regulatory theory with insights from behavioural finance and community-based financial systems. The findings indicate that while the Financial Sector Regulation Act represents a significant milestone by establishing financial inclusion as a statutory objective, meaningful progress depends on a stronger emphasis on financial literacy, differentiated consumer education, and context-responsive product design. The study further highlights that fintech innovation presents both opportunities and risks, expanding access while intensifying regulatory asymmetries and operational vulnerabilities. A holistic policy approach that promotes inclusive institutional design, revised credit risk assessment frameworks, and gender-responsive financial products is therefore essential to advancing South Africa’s financial inclusion agenda.
Loyiso Maciko (Wed,) studied this question.