Co-creating multimodal transportation hubs in Switzerland: How to close the gap between actors across different scales, levels, and sectors

Transforming railway stations and their surroundings into multimodal transportation hubs (MMTHs) involves numerous actors at different scales and from different economic sectors and levels of government. Successful transformations offer a wide range of benefits to sustainable development, including increased public transportation use and mixed-use, high-density station districts. Intensive collaboration and, ideally, co-creation are critical to achieving these outcomes through MMTHs; however, orchestrating all involved actors is challenging and requires supporting methods, and the knowledge required to develop and refine methods is scarce and rarely subjected to systematic analysis. Based on 15 semistructured interviews and two design thinking workshops attended by 13 and 20 MMTH experts, our study shows that the challenges of co-creating MMTHs relate not only to professional matters but also to managing collaboration and implementation among a large number of actors with various roles and interests. In this paper, we develop design guidelines for reviewing and evaluating two current methods and a prototypical method (the functional model) with the goal of identifying potential improvements and supporting MMTH co-creation in Switzerland. These guidelines cover the broad spectrum of co-creation activities, from organization and design collaboration with relevant actors to the development of a shared vision to support financing and the planning process. The functional model encompasses many aspects of the design guidelines and closes gaps between actors across different scales, economic sectors, and governmental levels. Due to the relatively low effort involved, the method can be repeated as needed throughout MMTH development, which often takes several years. Our study demonstrates that existing MMTH co-creation methods require improvement, and the design guidelines developed here suit this purpose. Our work thus contributes to the further development of MMTH co-creation methods, ultimately supporting sustainable development such as CO2 emission reduction and responsible land use.