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In high-tech electronics manufacturing, non-quality costs significantly impact organizational profitability and competitiveness. This case study introduces a novel Quality Deterioration Index (QDI) to systematically identify and prioritize root causes of non-quality costs within a leading electronics manufacturer. The primary objective is to integrate sustainable quality management practices that align with green sustainability objectives, such as reducing electronic waste, improving energy efficiency, and minimizing hazardous materials usage. Our comprehensive methodology encompasses a literature review, interviews, document analysis, and statistical analysis of survey data to uncover the influence of procedural, cultural, and environmental factors on quality deviations. The key findings reveal critical areas for improvement, particularly in supply chain inefficiencies, workforce challenges, and procedural gaps. By employing the QDI, we provide a structured framework that enhances both operational efficiency and environmental performance. The novelty of this research lies in its dual approach to simultaneously address economic and environmental performance, offering actionable insights for manufacturers aiming to integrate robust quality management systems with sustainability objectives. This study contributes to the ongoing dialogue on sustainable manufacturing strategies, underscoring the pivotal role of quality management in achieving both economic viability and environmental stewardship. Future research should expand this approach across various industries and global contexts to validate and refine the integration of quality management and sustainability.
Fridkin et al. (Thu,) studied this question.