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Abstract Heterogeneity of consumer preferences is a crucial feature of the platform economy, and service price and charging strategies crucially influence customer choice behavior. To enhance consumer experience and boost product value, video platforms offer value‐added services, also known as premium membership features. For instance, Youku's benefits of value‐added service include seamless video playback, high‐definition picture quality, and exclusive episodes. This study constructs a two‐stage Hotelling model from monopoly to duopoly competition. Considering the heterogeneity of consumer preferences for product quality and platform usage costs, we analyze the impact mechanism of the customer preferences heterogeneity and the service pricing of video platform enterprises. In addition, we analyze the Nash equilibrium strategies of competing enterprises in the competition scenario, and we consider two charging strategies: freemium and bundled sales. The results indicate that the consumer sensitivity factors significantly impact the optimal pricing of services and the profits of enterprises and that this impact varies with the heterogeneity of customer composition and the type of charging strategies. For the optimal solutions in a competition scenario, the proportion of quality‐sensitive customers is positive for the freemium model, whereas it is negative for the bundled sales model. Furthermore, we analyze the impact of heterogeneous customer composition on the choice of charging strategy utilizing numerical analysis. This study provides a theoretical basis and decision support for product development and value‐added service pricing that can be applied to video platform enterprises and other media platforms.
Liu et al. (Mon,) studied this question.