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This study at UPT Bapenda in South Sulawesi Province aims to evaluate the impact of work effectiveness and task-based work on service quality, utilizing a quantitative research approach with a sample of 89 employees. Analysis conducted through multiple linear regression using SPSS Version 22 reveals that work effectiveness (X1) does not significantly affect service quality (Y), with a significance value of 0.630, greater than the threshold of 0.005. Consequently, the hypothesis that X1 influences Y is rejected. Conversely, task-based work (X2) shows a significant positive effect on service quality, with a significance value of 0.000, below the 0.005 threshold, confirming the hypothesis that X2 impacts Y. Furthermore, the combined effect of X1 and X2 on service quality is significant, as indicated by an F-test result of 624.562, surpassing the F table value of 2.02619, with a significance level of 0.000. Thus, both factors together significantly influence service quality. In summary, while work effectiveness alone does not impact service quality, task-based work significantly enhances it, and their combined effect is also positive and significant.
Mappa et al. (Fri,) studied this question.
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