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Shop & Drive is a vehicle service chain operating in the after-sales service sector, focusing on swift service and quick turnover of parts for car and motorcycle maintenance. However, one of their workshops located in Margonda faces significant challenges in optimizing its service area, affecting customer service efficiency. This study utilizes Systematic Layout Planning (SLP) methods to revamp the facility layout at Shop & Drive Margonda by processing field data using various techniques such as Activity Relationship Chart, Activity Relationship Diagram, Area Allocation Diagram, and material flow analysis to propose alternative layouts. The resulting layout adjustments significantly reduced non-operational areas in the workshop by 47.8%, reduced material flow movement for the car oil change service process and the car shock absorber replacement service process by 47.42% and 42.84% respectively and reduced the number of operators from 7 to 6 workers.
Winata et al. (2024) studied this question.
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