October 17, 2025

Public Service Innovation Through the J-Sip Application as an Effort to Improve Services at the Jember Regency Population and Civil Registration Service

Key Points

The J-SIP application facilitates data validity and enhances public information, improving community access.
Despite a positive impact, many residents find the application inefficient and poorly structured for optimal usage.
Stakeholders report ongoing issues with service delivery speed and systematic function, impacting user satisfaction.
Efforts to eliminate illegal levies through J-SIP services have not been fully successful, indicating a need for further improvement.

Abstract

The Jember Regency Population and Civil Registration Department is a service provider for the Jember community, in managing population administration. Services in population administration can now be done online. Online implementation can be carried out through the latest application, namely "Jember Service Information System (J-SIP)". The use of J-SIP will be easier to access for the people of Jember, especially those who already have an Android cellphone. However, there are still many people in Jember who don't know about this application apart from managing population administration through the J-SIP application. This research aims to observe and analyze Public Service Innovation through the J-Sip Application. The type of research in this research uses a qualitative-descriptive research method approach. The results of this research show that the J-Sip application has a positive impact on facilitating data validity and increasing information to the public so that J-SIP service innovation becomes effective and efficient and minimizes the practice of extortion (illegal levies). However, the J-SIP application is less efficient and effective in improving services at the Jember Population and Civil Registration Department. Based on the results of discussions, many people still complain about the use of services through this application, apart from the long process, this application is still not systematic so people still do not enjoy this application to the maximum. Thus, the Jember Population and Civil Registration Department's efforts to minimize extortion (illegal levies) by irresponsible parties cannot be said to be successful. Because the J-SIP application is not truly effective and efficient in improving services at the Jember Population and Civil Registration Department. The service through the J-SIP application has not been able to improve the quality of service at the Jember Population and Civil Registration Office.

Perguntar à IA

Bookmark