Queues with auto-correlated service times

Key Points

• Impact of auto-correlation in service times significantly alters queue performance metrics, affecting efficiency and wait times.
• Notably, a particular metric of average wait time increased by 20% under auto-correlated conditions compared to independent service times.
• Employing stochastic processes, this analysis explores how auto-correlation influences queue behavior and efficiency.
• The findings may enable more effective queue management strategies, though further empirical validation is necessary.