Comparative study of the roles and effects of objects transporting system for effectiveness medical support services in hospital

Introduction: Time management is very important for healthcare service, especially in hospitals. It takes a lot of time for patients from the first step entering a hospital until the last process finished. New technology and innovation are introduced and implemented in hospitals in order to reduce medical service and process time, especially in document and specimens transporting, which were transported only by messengers in the past. This research was to study problems, issues, benefit and usefulness of objects transporting system usage compare with using messenger. Method: The data for this research was collected by conducting surveys, questionnaire and interview with system users and non-system users out of 460 samples from main 7 departments of 2 medical school hospitals (131 system users and 329 non-system users). The first hospital has an area of 259,630 sq.m. and was a case study for Pneumatic Tube System and Dumbwaiter, and another medical school hospital with an area of 99,553 sq.m. was a case study for Telelift/Telecar. The data of surveys and interview were used for advantages and disadvantages of the systems usage analyzing. Another part of data were collected from monthly report of system usage and used for system errors and effectiveness analyzing. Also, technical information received from system providers were used for comparison of each system. Result: The result of survey showed that transporting object by system really helped speed up medical support service more than messenger and also provided high accuracy with less error, lost and damage to the object and maintain high confidentiality of the object. Moreover, user friendliness was another benefit of the system. Both groups of respondents agreed that speed per transaction of the system was faster than messenger. Discussion and Conclusion: The implementation of object transporting system is still beneficial for medical support services. To use or not to use object transporting systems depends on difference reasons and decisions. There are several object transporting systems which can be used in hospitals and it is important to choose the most proper system with the most effectiveness for the hospital. This research outcome can be used as supportive data for other hospitals or newly opened hospitals before deciding to implement the most proper system. Tables provided in this research can be used as a quick reference for proper system choosing and reduce time to collect new information of each system. Users can simply look up for comparative technical data, cost