Performance Evaluation and Operation Suggestions of Human Resources Shared Service Center for Balanced Scorecard: A Case Study of R Group

Key Points

• Performance evaluation using the balanced scorecard shows key performance indicators are underachieved.
• The analysis revealed that operational efficiency could be improved by enhancing service delivery processes.
• Assessment involved a case study approach on the R Group's human resources service center operational framework.
• Findings highlight the need for strategic adjustments to align activities with organizational objectives.