Gathering and Reusing the Specialist Knowledge in the Collaborative Environment for Automotive Troubleshooting Service

Key Points

• The aim is to explore how specialist knowledge can be gathered and reused in automotive troubleshooting to enhance service delivery.
• Analyzed collaborative strategies for knowledge sharing among automotive professionals
• Developed frameworks for systematic knowledge use in troubleshooting
• Assessed the effectiveness of knowledge management practices
• Identified key elements that enhance knowledge sharing in the automotive service field
• Revealed significant improvements in troubleshooting times when using shared knowledge
• Demonstrated potential cost savings through efficient problem resolution