With the rapid growth of smartphones and digital technologies, mobile e-commerce has become an essential part of modern business. Voice-based technology is an emerging innovation that allows users to interact with mobile applications using voice commands. This study focuses on analysing the awareness, usage, benefits, and challenges of voice-based mobile e-commerce applications. The research highlights how voice technology improves user convenience, accessibility, and shopping experience. It also examines user preferences and issues such as accuracy, privacy, and language support. The study concludes that voice-based e-commerce has strong future potential but requires improvements in security and performance.
Indra et al. (Sun,) studied this question.