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This article clarifies the relationship between AI-based virtual assistants and employee engagement by exploring different theoretical perspectives.

April 4, 2026Open Access

Addendum: Artificial intelligence-based virtual assistant and employee engagement: an empirical investigation

Key Points

This article clarifies the relationship between AI-based virtual assistants and employee engagement by exploring different theoretical perspectives.
Utilized the same dataset as a previous study.
Examined distinct theoretical perspectives on employee engagement.
Investigated independent causal relationships in the context of AI virtual assistants.
Findings contribute to understanding the role of AI in enhancing employee engagement.
Clarified separate research questions and constructs from previous research.
Extended knowledge on theoretical implications of AI in workplace settings.

Abstract

For transparency, we wish to clarify that the present article— Dutta D, Mishra SK (2025), “Artificial intelligence-based virtual assistant and employee engagement: an empirical investigation”. Personnel Review, Vol. 54 No. 3 pp. 913-934, doi: https://doi.org/10.1108/PR-03-2023-0263—draws on the same raw dataset as the earlier study “Dutta, D., Mishra, S. K., & Tyagi, D. (2023). Augmented employee voice and employee engagement using artificial intelligence-enabled chatbots: A field study. The International Journal of Human Resource Management, 34(12), 2451–2480”.However, the current study substantially extends the prior work by utilizing the same sample to examine different theoretical perspectives. The two articles address separate research questions, focus on distinct constructs, and investigate independent causal relationships.

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Addendum: Artificial intelligence-based virtual assistant and employee engagement: an empirical investigation

Key Points

Abstract

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