Conflict Management, a New Challenge

“The art of communication is the language of leadership” James Humes. In a world of multiple interdependencies, the relationship between individuals and between the individual and his environment proves that life occupies a central role. One of the important aspects of social life takes into account all kinds of interactions between individuals. Besides establishing and maintaining functional human relationships, life within a group leads to situations of conflict. Given that the main group component in an average daily life is manifested most strongly on the job, this paper aims to examine issues related to the management of conflict in the work environment. The management of conflicts are multiple, depending on the nature of the causes that led to the conflict, this paper focuses on highlighting the role of communication in the conflict management process, specifically, the role of communication which is regarded as the common denominator of all organizational arrangements for managing conflicts. Conflicts are endemic to society as a whole. They are directly related to the scarcity of resources, division of functions and tasks, power of relations, differentiation and organization roles in society. Any organization, regardless of its type (public institution, state-owned commercial organization or private non-profit organization, etc.), face daily conflicts that are based on different causes of internal and external organization. Organizations are living systems, which consist of units that interact, each having their own defined roles, interdependent and are expected to operate in a structured environment with clearly defined resources, if the context is such, conflict becomes inevitable.