Purpose: This research paper aims to explore shifting consumer behaviour in the digital age, specifically online shopping patterns. As technology advances and online shopping becomes more popular, it's important to understand how customers engage with digital marketplaces, the factors that influence their purchasing decisions, and how these behaviours affect the retail environment. Theoretical Framework: This research paper seeks to uncover shifting consumer behaviour in the digital age, specifically online shopping patterns. As technology advances and online shopping becomes more popular, it's important to understand how customers engage with digital marketplaces, the factors that influence their purchasing decisions, and how these behaviours affect the retail environment. Findings: This research article offers distinctive observations about customer behaviour in the digital age. Survey data reveal that convenience, product diversity, price competition, and trustworthiness are significant factors affecting customers' online shopping behaviour. The study highlights how social influence, personalised recommendations, and customer reviews impact purchasing intentions, particularly by demonstrating that positive reviews and tailored suggestions can significantly increase the likelihood of a purchase among consumers. Originality/Value: The distinctiveness of this research is its concentrated examination of the constantly changing consumer behaviour within the context of online purchasing. The study offers a sophisticated view of consumer preferences and decision-making by integrating quantitative and qualitative approaches. This research article is valuable to both the academic community and industry practitioners, as it enhances the existing knowledge base and provides practical advice for addressing the challenges and opportunities of the digital age.
Tripathi et al. (2026) studied this question.