Usability of Train Ticket Apps for Low-Literacy Migrant Workers in India: A SUS Study

Key Points

• The study aims to assess the usability of train ticket applications for low-literacy migrant workers in India.
• Conducted a usability study using the System Usability Scale (SUS) for various train ticket apps.
• Sample included low-literacy migrant workers in India.
• Evaluated user experience and effectiveness of the apps in facilitating ticket purchases.
• Identified specific usability challenges faced by low-literacy users.
• Reported overall SUS scores indicating areas for improvement in app design.
• Highlighted the need for more intuitive features to enhance user experience.