Globally, all sectors of the economy broadly use digital technologies. In connection to this, knowing the digitalisation level is helpful for companies in many ways. Today's enterprises also aim to gauge their level of digitalisation in order to maintain competitive advantage in an increasingly digital environment Thus, this study aimed to investigate the digitalisation level and propose digitalisation improvement guide at selected private banks. Knowing the level of digitalisation is helpful in identifying where potential improvements are needed and in setting strategic priorities. By leveraging digitisation, banks can offer improved customer service. A combination of quantitative and qualitative methods was used. The digitalisation level of the selected private banks was determined based on certain dimensions. The result indicates that the digitalisation level of private banks is found to be at 'good' level with some variations from bank to bank. Finally, a digitalisation guide is proposed for future improvement.
Beshah et al. (Thu,) studied this question.