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The new product process is often plagued by delays, cost overruns, products which don't sell well, and a state of near battle between marketers and R&D groups. These problems are being attacked by a wide variety of new management practices today. For example, we have recently seen better statements of strategy, smaller less bureaucratic organization forms, mathematical models for economic evaluation, and post-launch tracking and control systems. One area of concern has been slow to respond—the communication of direction to R&D. This paper speaks to the communication problem by proposing a concept called “protocol.” The concept is explained, and its usefulness and difficulties are discussed. This article tells why something like a protocol is needed, and points out the problems in its development and use.
Cecelia L. Crawford (Sun,) studied this question.