Groups That Work (And Those That Don't): Creating Conditions for Effective Teamwork

Introduction: Work Teams in Organizations: An Orienting Frameword. TOP MANAGEMENT GROUPS: SETTING ORGANIZATIONAL DIRECTIONS. Fairfield Coordinating Group (R. Eisenstat). Corporate Restructuring Team (S. Cohen). Hilltop Hospital Top Management Group (S. Cohen). Summary: Top Management Groups (R. Eisenstat & S. Cohen). TASK FORCES: ACCOMPLISHING ONE--SHOT PROJECTS. The Students (C. Gersick). The Bankers (C. Gersick). Credit Analysis Team (M. Davis--Sacks). Summary: Task Forces (C. Gersick & M. Davis--Sacks). PROFESSIONAL SUPPORT TEAMS: PROVIDING EXPERT ASSISTANCE. The Tracking Team (M. Davis--Sacks). Fairfield Systems Group (R. Eisenstat). Airline Maintenance Group (D. Denison). Summary: Professional Support Groups (M. Davis--Sacks, et al.). PERFORMING GROUPS: PLAYING TO AUDIENCES. Detroit STring Quartet (T. Butterworth). Children's Theatre Company (S. Friedman). University Athletic Teams (W. Kahn). New Haven Nighthawks (J. Wood). Summary: Performing Groups (T. Butterworth, et al.). HUMAN SERVICE TEAMS: TAKING CARE OF PEOPLE. Operating Room Nurses (D. Denison & R. Sutton). Midwest Federal Correctional Institution (A. Perkins & D. Abramis). Mental Health Treatment Teams (R. Shaw). Summary: Human Service Teams (A. Perkins, et al.). CUSTOMER SERVICE TEAMS: SELLING PRODUCTS AND SERVICES. Beer Sales and Delivery Teams (R. Saavedra). Flight Attendant Teams (S. Cohen & D. Denison). Summary: Customer Service Teams (R. Saavedra, et al.). PRODUCTION TEAMS: TURNING OUT THE PRODUCT. Compressor Team Start--Up (R. Eisenstat). Airline Cockpit Crew (R. Ginnett). Semiconductor Manufacturing Team (D. Abramis). 28. Summary: Production Teams Conclusion: Creating More Effective Work Groups in Organizations (J. Hackman).