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The COVID-19 pandemic has affected many educational institutions worldwide, forcing schools, universities and colleges to close. The closure of schools and universities has led to a sudden shift of teaching away from the classroom to online learning. However, with little preparation and training, both teachers and students struggle with remote learning/instruction. Responding to the situation, teaching support teams in three Hong Kong universities had quickly developed supporting programmes. Programmes were for responsively helping teachers to overcome the challenges and develop adequate technical and instructional design capacity for their online teaching and assessment. In this paper, we discuss how these programmes had been developed. In particular, we discuss what support had been developed, how the support had made a significant impact on practices within the community, and the consequences of moving to remote instruction.
Lei et al. (Tue,) studied this question.