September 16, 2019

Whose Voice Do We Hear in the Marketplace? Evidence from Consumer Complaining Behavior

Key Points

Key points are not available for this paper at this time.

Abstract

Victims from heavily minority areas complain to the government much less than those from nonminority areas, relative to their degree of victimization.

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Cite This Study

Devesh Raval (Mon,) studied this question.

synapsesocial.com/papers/6a1dcfce5c054b78c2ef691a https://doi.org/https://doi.org/10.1287/mksc.2018.1140

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3The Determinants of Consumer Complaints1980 · 25 citations
4SKELETONS IN THE DATABASE: AN EARLY ANALYSIS OF THE CFPB'S CONSUMER COMPLAINTS2025 · 9 citations
5Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers' Construction of Self2014 · 234 citations

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