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Productivity measurement is a required management tool in evaluating and monitoring the performance of a business operation. The purpose of this paper is to provide an analysis of the state‐of‐the‐art research on productivity measurement. The paper comprises two major sections. First, to develop some consensus about the techniques that can be employed, the theory of productivity measurement is examined and evaluated from several perspectives. Second, based on the availability of diverse techniques for measuring productivity, we analyze innovative case and field studies that demonstrate the techniques an organization can employ to measure performance adequately.
Singh et al. (Sat,) studied this question.