Is Lean Management implementable in a department of radiology?

OBJECTIVES: Due to an increasing demand for more examinations in a non-profitmaking hospital with a fixed budget, Lean Management was introduced in the Department of Radiology in 2006. The process, experience and results are discussed from a management view. METHODS: Lean principles were introduced in the department and ways of working were adjusted accordingly. RESULTS: Higher productivity and shorter waiting lists were achieved, along with extra time for education of the staff. CONCLUSIONS: Lean Management can successfully be used in a hospital radiology department. However, introducing Lean Management caused resistance from especially the mid-level managers.