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August 17, 2025Canadian Journal of Business and Information Studies1 citationsOpen Access

Artificial Intelligence and Fintech: Redefining the Landscape of Financial Services

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Key Points

  • AI enhances operational efficiencies in financial services, improving decision-making and risk assessments.
  • The study reveals that AI-driven tools improve customer interactions, increasing satisfaction and personalization.
  • Literature review and case studies provide insights into AI applications and compliance challenges in fintech.
  • Ongoing research highlights the balance between innovation opportunities and regulatory frameworks for AI in financial services.

Abstract

The convergence of artificial intelligence (AI) and financial technology (fintech) is reshaping the landscape of financial services, offering unprecedented advancements in efficiency, accuracy, and customer experience. This research aims to analyze and evaluate the impact of AI on the fintech sector, focusing on its transformative effects on traditional financial services, operational efficiencies, and customer interactions. This study seeks to provide a comprehensive understanding of AI applications in fintech, exploring their benefits and challenges including regulatory, ethical, and security considerations. By examining current trends, case studies, and recent literature, the research aims to elucidate the future trajectory of AI in fintech and its potential to revolutionize financial services. The research methodology encompasses a thorough literature review of academic journals, conference papers, and industry reports. Case studies detailing AI implementations in financial services are analyzed to provide real-world insights. Regulatory documents and policy frameworks are examined to understand compliance requirements and ethical implications. Data analysis will employ thematic analysis to identify patterns and themes across the collected data. The integration of AI in fintech enhances financial decision-making through advanced algorithms and predictive models, facilitating informed investments and risk assessments in real-time. AI-driven customer service tools improve engagement by offering personalized interactions and operational efficiencies. Moreover, AI is critical in fraud detection and risk management, optimizing credit scoring processes, and enhancing regulatory compliance. AI technologies improve investment decisions and risk assessments, potentially increasing profitability and reducing financial risks. AI-driven tools enhance customer service with personalized interactions, improving user satisfaction and operational efficiency. Therefore, AI's integration in fintech presents opportunities for innovation while posing challenges such as data privacy and regulatory compliance. In conclusion, the transformative impact of AI in fintech underscores the need for ongoing research and adaptive regulatory frameworks to harness its full potential ethically and securely.

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Cite This Study

A 2025 study studied this question.

synapsesocial.com/papers/68af475aad7bf08b1ead42f3https://doi.org/10.34104/cjbis.025.04170425
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