With the accelerated digital transformation of the power industry, critical infrastructures such as power grids are increasingly migrating to cloud-native architectures, leading to unprecedented growth in service scale and complexity. Traditional operation and maintenance (O&M) methods struggle to meet the demands for real-time monitoring, accuracy, and scalability in such environments. This paper proposes a novel service performance anomaly detection system based on large language models (LLMs) and multi-agent systems (MAS). By integrating the semantic understanding capabilities of LLMs with the distributed collaboration advantages of MAS, we construct a high-precision and robust anomaly detection framework. The system adopts a hierarchical architecture, where lower-layer agents are responsible for tasks such as log parsing and metric monitoring, while an upper-layer coordinating agent performs multimodal feature fusion and global anomaly decision-making. Additionally, the LLM enhances the semantic analysis and causal reasoning capabilities for logs. Experiments conducted on real-world data from the State Grid Corporation of China, covering 1289 service combinations, demonstrate that our proposed system significantly outperforms traditional methods in terms of the F1-score across four platforms, including customer services and grid resources (achieving up to a 10.3% improvement). Notably, the system excels in composite anomaly detection and root cause analysis. This study provides an industrial-grade, scalable, and interpretable solution for intelligent power grid O&M, offering a valuable reference for the practical implementation of AIOps in critical infrastructures. Evaluated on real-world data from the State Grid Corporation of China (SGCC), our system achieves a maximum F1-score of 88.78%, with a precision of 92.16% and recall of 85.63%, outperforming five baseline methods.
Ji et al. (2025) studied this question.