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September 18, 2025CureusOpen Access

Assessment of Gynecologic Emergency Triage and Appointment Wait Times: A Mystery Caller Study

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Authors

MMMary P. MandellBÁBruna Teixeira ÁvilaKBKori A Baker

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Overview

Mystery caller study reveals low triage accuracy for emergent conditions in OB/GYN offices, highlighting potential risks.

Key Points

  • Only 21.5% of callers describing gynecologic emergencies were correctly triaged, revealing major deficiencies.
  • Calls to female OB/GYN physicians led to significantly shorter appointment wait times, unlike calls to academic physicians.
  • The study involved 1,114 calls to 557 OB/GYN offices across 48 states, assessing triage recommendations based on emergency scenarios.
  • Poor triage and appointment delays can greatly hinder timely patient care, posing serious risks for future fertility and health.

Cite This Study

Mandell et al. (2025) studied this question.

synapsesocial.com/papers/68d461cb31b076d99fa61256https://doi.org/10.7759/cureus.92541
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