This empirical study proposes to examine the causal relationships and mediating mechanisms between job satisfaction, work-life balance, organizational citizenship behavior (OCB), and employee performance variables within the specific organizational context of the East Java Provincial KPU Secretariat. The research design incorporates five hypothetical pathways: testing the direct effect of job satisfaction on performance measures, evaluating work-life balance as a predictor of employee performance, investigating OCB as a performance determinant, analyzing OCB's mediating effect in the job satisfaction-performance relationship, and examining OCB's mediating role in the work-life balance-performance association. The research population comprises the entirety of civil servants employed within the KPU Secretariat across East Java, numbering 482 individuals. The sample was ascertained through application of the Slovin formula, yielding 82 participants. Data evaluation employed the Partial Least Squares (PLS) methodology. The outcomes substantiate that both job satisfaction and work–life equilibrium exert a consequential and affirmative impact on employee performance. OCB likewise manifests an influential and beneficial contribution to performance. Moreover, evidence establishes that OCB acts as a substantial mediating factor in the connections between job satisfaction and performance, and between work-life equilibrium and performance. Accordingly, employee performance advancement may be attained through job satisfaction and work-life balance promotion that fosters discretionary, altruistic, and proactive conduct.
Ardana et al. (2025) studied this question.